Terms & Conditions – fbaja Online Betting Platform Usage Policy

These terms and conditions constitute a legal agreement between the fbaja platform and its users. By accessing fbaja's website or mobile app, you are deemed to have accepted these terms. Please read them in full before registering.

Fbaja is an entertainment-focused online gaming platform offering casino games, Sports Betting, and other gaming services to players in Bangladesh. By using our platform, you agree to comply with the following terms and conditions.

• You must be at least 18 years of age.
• You are not accessing the platform from a country or region where online gaming is prohibited by law.
• You are playing voluntarily and solely from your own account.
• You agree to comply with all provisions of these terms and conditions.

When creating an account on fbaja, you are required to provide accurate and complete information. Registering with false or misleading details is a violation of these terms and may result in account closure.

Each individual may only register one account. If multiple accounts are found linked to the same person, all accounts and any associated balances may be permanently forfeited.

• The mobile number and email address provided at registration must be active and belong to you personally.
• To update your account details, please contact our support team.
• Keeping your account password secure is entirely your responsibility.
• Transferring or selling your account to another person is strictly prohibited.
• If multiple members of the same household wish to play from the same device or network, please notify support in advance.

Fbaja follows international Anti-Money Laundering (AML) guidelines. As a result, all members are required to complete identity verification (KYC) before making a withdrawal. This is a mandatory process.

To complete KYC, one of the following valid identity documents is required:

• National ID Card (NID)
• Passport
• Driving License
• Birth Registration Certificate (where applicable)

In addition to identity verification, fbaja may request a utility bill or bank statement for address verification. All such information is kept strictly confidential and used solely for security purposes.

Depositing at fbaja is simple and secure. We currently support Mobile Pay, Nagad, and bank transfer. The minimum deposit amount is ৳500.

• Deposits are typically credited to your account instantly.
• Bank transfers may take 1–3 business days to process.
• Save your reference number once a deposit has been successfully processed.
• Deposits from third-party accounts are not accepted.
• There are no hidden charges on deposits. However, payment gateway fees may apply.

Fbaja reserves the right to investigate any deposit. Suspicious or unauthorized transactions may be temporarily held pending verification.

KYC verification must be completed before making a withdrawal. Withdrawals can only be processed from your active balance — bonus balance cannot be withdrawn until the associated wagering requirements have been met.

• Minimum withdrawal amount: ৳500.
• Withdrawals must be made via the same payment method used for the deposit.
• Withdrawal processing times by VIP tier: Bronze 3 hours, Silver 2 hours, Gold 1 hour, Diamond 15 minutes.
• Daily maximum withdrawal limits are determined by your VIP tier.
• Withdrawals may be delayed due to bank holidays or technical issues.

All bonus and promotional offers on fbaja are subject to specific terms. Please read the relevant conditions carefully before claiming any bonus.

General Bonus Terms:

• Each bonus has a specific Wagering Requirement (WR) as listed on the bonus page.
• Bonuses are typically valid for 7 to 30 days. Any unused bonus will expire at the end of the validity period.
• The welcome bonus can only be claimed once per player.
• Cashback bonuses generally carry no wagering requirements.
• Wagering requirements may apply to winnings from free spins.
• Running multiple bonuses simultaneously is generally not permitted — specific rules apply.

Fbaja actively works to prevent bonus abuse. If a player is suspected of claiming bonuses through fraudulent means, fbaja reserves the right to investigate the account and void any bonuses if necessary.

All betting activities on fbaja are governed by specific rules. Sports Betting, casino games, and Live Casino each have their own separate terms.

• Once a bet is confirmed, it cannot be cancelled (except in cases of technical error).
• For Sports Betting, bets must be placed before the match starts or within the specified time window.
• Minimum bet amounts are set individually for each game.
• If a game is interrupted due to a technical issue, fbaja reserves the right to void or refund the relevant bet.
• Fbaja may void bets in cases of obvious pricing errors (Palpable Error).

Odds in live betting change in real time. The odds displayed at the moment you place your bet are considered final.

The following activities are strictly prohibited on fbaja. Engaging in any of them may result in permanent account closure and forfeiture of your balance.

• Claiming bonuses by creating multiple accounts.
• Betting using match-fixing or insider information.
• Betting using bots or automated software.
• Money laundering or any other form of illegal financial activity.
• Operating an account on behalf of a third party.
• Exploiting technical vulnerabilities in the platform.
• Harassing or attempting to defraud other players.

Fbaja believes gaming is a form of entertainment, never a source of harm. That's why we are deeply committed to responsible gaming.

Players can make use of the following tools for their own benefit:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Self-Exclusion: Temporarily suspend your account for a set period.
• Cooling-Off: Take a break ranging from 24 hours to 30 days.
• Session Limit: Set a limit on how long you play in a single session.
• Reality Check: Periodic reminder notifications at set intervals.

If you feel that gaming is having a negative impact on your life or someone you know, please reach out to our support team. For more information, visit our Responsible Gaming page.

Fbaja takes the protection of your personal data seriously. We use SSL encryption and advanced security technologies to keep your information safe.

• Your personal data is never sold to third parties.
• User data is never shared with any third party unless required by law.
• All financial transaction data is fully encrypted.
• You may request a copy of your stored personal data at any time.

For more details, please visit our Privacy Policy page.

If you have a dispute with fbaja, please contact our customer support team directly in the first instance. Most issues are resolved at the first point of contact.

• To submit a complaint, please use live chat or email.
• Complaint submission deadline: within 30 days of the relevant incident.
• Fbaja will respond to complaints within 7 business days of receipt.
• Fbaja's decision shall be considered final.

Fbaja reserves the right to modify, amend, or update these terms and conditions at any time. Members will be notified of significant changes via email or platform notifications.

Continued use of fbaja after any changes means you have accepted the updated terms. We recommend checking this page regularly to stay informed.

• The date of any terms update will always be shown at the top of this page.
• Fbaja reserves the right to close any member's account for any reason.
• If an account is closed, any valid balance will be returned — bonus balance, however, will not be refunded.
• Members may also request to close their account at any time.